Returns and refund
An article may be you 7 days on sight in the household to decide if you want to keep.
Within this time you can watch, rate the article as you in a shop does.
The trial period will expire 7 days after the day on which you have received the item in your possession.
As long as you have the right, without giving any reason, to report that you want to return the item (right of withdrawal).
After your report you have another 7 days to send the item back to us.
How to sign up that you want to return items?
• by contacting our customer service via email or phone if you want to return the item without reporting it, you need the item within the trial period of 7 days to send back to us.
To return an item you can do that in the following way:
1. Pack the item in the original packaging in which the item was packed.
2. return program print possibilities: PostNL collection point at a private address.
PostNL the nearest collection point.
The costs are for your own account.
Receipt of your return if we have received your return, we will send you a confirmation by e-mail, provided that we have your email address.
Refund it may take some time before a returned item with us enters and processed.
As a result, it may happen that a return shipment do not appear in your account statement has been processed.
On your next account statement is this. You will receive an email from us when we have received the returned items.
At least 14 days after you have sent the articles return or we have received your message that you want to withdraw, we will refund the purchase price of the returned items back.
At a complete order returned the shipping costs refunded.
If, after the expiry of these 14 days articles have not yet been received, we will refund the purchase price will be refunded immediately after receipt of the items or after you have demonstrated, the article sent back to us.
When you return an item, we assume that the article is complete and in the original condition and in the original factory packaging.
Premise is that you an article handles/inspects as you in a shop.
When an item is damaged, can charge a DiRaXl compensation, reimbursement per payment method you have when you place your order with iDEAL, with your credit card or with your PayPal account paid and is there by the return process of the articles in our administration, we deposit a credit created this back in the same way.
